Careers
Open Positions
Account Manager
Responsibilities:
- Serve as the primary point of contact for all client communications, ensuring timely conflict resolution and compliance with deliverables and revenue goals.
- Lead the onboarding process for new client accounts, ensuring smooth transitions and clear communication.
- Review all major deliverables (e.g., strategic briefs, technical specs, functional specs) to ensure quality standards and client expectations are met.
- Manage client issues efficiently and escalate to senior management when necessary.
- Oversee client contracts and renewals, including approvals for change orders and invoices, and ensure timely payment collection.
- Collaborate closely with the project team to stay informed on project status, identify potential risks or opportunities, and maintain alignment with client goals.
- Ensure that all internal processes and quality standards are followed and that each project remains profitable.
- Identify and pursue opportunities for account growth or new business, coordinating with the Sales Manager when needed.
- Represent the client’s interests within the company and clearly communicate client goals to internal teams.
- Maintain regular, two-way communication between the client and internal team to manage expectations and foster transparency.
- Develop a deep understanding of company services and capabilities to effectively communicate solutions to clients.
- Provide weekly status updates and reports to the Sales Manager, including client activity summaries, call reports, and account health assessments.
Email Marketing Expert
Key Responsibilities:
- Develop and execute email marketing strategies to generate leads, promote services, and strengthen client relationships.
- Create targeted email campaigns for different customer segments (B2B, partners, resellers, etc.).
- Write, design, and proofread compelling email content that aligns with brand tone and marketing goals.
- Build and manage automated email workflows, including onboarding, retention, and reactivation campaigns.
- Optimize email performance through A/B testing, segmentation, and personalization.
- Monitor and analyze campaign performance metrics (open rates, CTR, conversion, unsubscribe rates).
- Ensure compliance with CAN-SPAM and global email regulations (GDPR, CASL).
- Collaborate with sales, design, and marketing teams to align email campaigns with broader business initiatives.
Requirements:
- Proven experience (2+ years) in email marketing, preferably within telecom, SaaS, or B2B sectors.
- Proficiency with tools such as Mailchimp, HubSpot, SendGrid, Klaviyo, or similar.
- Strong understanding of email automation, segmentation, and A/B testing.
- Excellent writing and editing skills with an eye for design and detail.
- Analytical mindset — ability to interpret metrics and optimize accordingly.
- Knowledge of HTML/CSS for email templates is a plus.
- Familiarity with telecom or technology marketing is preferred.
What We Offer:
- Competitive salary and performance bonuses.
- Flexible working hours and remote options.
- Opportunity to work with a global telecom brand.
- Growth-focused environment with professional development support.
Noc Engineer
Key Responsibilities:
- Monitor VoIP and network infrastructure 24/7 to ensure optimal uptime and performance.
- Diagnose, troubleshoot, and resolve network alarms, routing issues, and VoIP call quality concerns.
- Manage and maintain SIP trunks, routing tables, and carrier interconnections.
- Collaborate with Tier-1/Tier-2 carriers to identify and resolve traffic, latency, or ASR/ACD issues.
- Escalate and coordinate complex technical problems with internal and external teams.
- Track and document incident reports, root cause analyses, and resolution actions.
- Perform proactive network checks and implement preventive measures to avoid downtime.
- Support network configuration, maintenance, and upgrades for switches, SBCs, and VoIP platforms.
- Ensure compliance with operational SLAs and network security standards.
- Provide on-call support during off-hours or emergencies as part of a rotating shift schedule.
Requirements:
- Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in a NOC or VoIP operations environment.
- Strong understanding of VoIP technologies (SIP, RTP, codecs, SBCs).
- Hands-on experience with softswitches, monitoring tools (Zabbix, Grafana, PRTG, etc.), and SIP traces.
- Familiarity with Linux environments and basic network protocols (TCP/IP, UDP, DNS, BGP).
- Excellent troubleshooting and analytical skills.
- Strong written and verbal communication for ticketing and reporting.
- Ability to work flexible hours, including night shifts or rotating schedules.
Preferred Skills:
- Experience with Class 4/5 switches (e.g., FreeSWITCH, Asterisk, VOS, Sippy, PortaOne).
- Understanding of ACD, ASR, CPS, QoS, and traffic analytics.
- Familiarity with carrier billing and LCR (Least Cost Routing) management.
- Knowledge of network automation tools or scripting (Python/Bash) is a plus.
